We have put together a list of the most Frequently Ask Questions. Please find quick answers to your questions below... If by any chance you cannot find an answer please Contact Us so we can assist you.

Order Status
How do I cancel an item in my order?
Has my order shipped?
How do I change quantities in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
Shipping Policies
When will my order ship?
International Shipping
Do you ship to my country?
International Delivery
Superior Lighting Warranty
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide

How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
Directions to Our Warehouse
How are we doing? - SURVEY
How to open a Business Account
How to Save Energy
Ordering Information
Terms and Warranty Information
How do I contact you?
Lamp Recycling
Handling Broken Compact Fluorescent Lamps
Linear Fluorescent Recycling
RecyclePak Recycling kits
Recycling Statistics
State Disposal Regulations