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FAQs

We have put together a list of the most Frequently Ask Questions. Please find quick answers to your questions below... If by any chance you cannot find an answer please Contact Us so we can assist you.

Order Status • How do I cancel an item in my order? • Has my order shipped? • How do I change quantities in my order? • How do I track my order? • My order never arrived. • An item is missing from my shipment. • My product is missing parts. • When will my backorder arrive? My Account • How do I create an account? • How do I edit my account information? • How much is my shipping? • I forgot my password. • How do I return my product? • I received the wrong product. • What is your return policy? • When will my order ship? Shipping and Returns • Shipping Policies • When will my order ship? International Shipping • Do you ship to my country? • International Delivery Guarantees • Superior Lighting Warranty • Privacy Policy • Security

Pricing and Billing • Do I have to pay sales tax? • I have a question on my charges. • What are my payment choices? • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged? Buyer's Guide • • How do I buy/redeem a gift certificate? • How do I find my product? • How do I navigate the site? • How do I use a coupon? Additional Support • Directions to Our Warehouse • How are we doing? - SURVEY • How to open a Business Account • How to Save Energy • Ordering Information • Terms and Warranty Information • How do I contact you? Lamp Recycling • Handling Broken Compact Fluorescent Lamps • Linear Fluorescent Recycling • RecyclePak Recycling kits • Recycling Statistics • State Disposal Regulations